Our Coquille office staff received this email this morning - "Please pass this up the ladder. In case you didn't know, every problem on a tug boat is an emergency. To have the Pacific Eagle's heating and cooling system diagnosed, repaired and reprogrammed in a little under 2 hours was a lifesaver. The boat will leave port tonight as scheduled and headed for Canada. It could get a little chilly up there and I'm sure the crew thanks you too. We at Billeter Marine are extremely pleased with the service we received today. From the initial call to Tabitha, to the report from your tech Gabriel, the job was handled in a very efficient and professional manner. The next time we have problems we will be giving Pacific Air a call. Thank you, J. Brown"