“Everyone was so nice. I love my new unit!”
–C. McCune – North Bend

 

“Really enjoyed working with the PAC team: Dave, Brandon, Brett and Tabitha. It’s obvious you work together as a team: good communication, knowledgeable, professional, competent and the end result is a great product and satisfied customer. Thanks.”
–W. and L. Arvin – Sixes

 

“I am very pleased with the courtesy and professionalism of all employees involved.”
–L. Thallon – Coquille

 

“…the workmen were very friendly and fun. They did well with my dog and the small quarters in my mobile home. Randy was good too! Super thorough for his followup, but also friendly. I enjoyed the whole installation process.”
–S. Aring – Cottage Grove

 

“Both installers went above and beyond for us. We are very happy with the service.”|
–R. Sechler – Winston

 

“Our heat pump dies during the 100 degree weather and we had the quickest and most efficient replacement installed within days. The whole process, from meeting Randy who reviewed our needs, to the installers, was quick, efficient and seamless. The followup visit was very nice, helpful and unexpected.”
–T. Vieira – Eugene

 

“Randy was very knowledgeable and professional during the bidding process. Do yourself a favor and give these guys a call when looking for a new system.”
–D. Wallace¬†

 

“Did an excellent job at my daughter’s place. Ductless is the way to go! So is Pacific Air and Scott. Always keeps you informed and explains everything so you can understand.”
–D. Stiles¬†

 

“We are very pleased with the quality of out new air conditioner and the service of Pacific Air employees. The installation was done quickly and professionally. Every effort was made to make sure the complete system worked together efficiently.We have been customers for over 15 years and would recommend their services highly.”
–A. House – Eugene

 

“Amazing people! Pacific Air installed an AC unti in my little coffee shop and I am beyond happy with no only my new unit but the service I received. Scott was a pleasure to work with, I was able to keep my coffee shop up and running as they installed the unit in just a couple hours. They were very professional and answered all questions we had. I would absolutely recommend these guys in a heartbeat! Thank you so much!
–S. Culp – Tangent

 

“Don and Rick are so friendly and helpful. You can trust in Pacific Air Comfort.”
–S. Gross – Roseburg

 

“I have used Pacific Air Comfort for many years for repairs to my Carrier heat pump. Their representatives have always been courteous, considerate and successful in making these repairs. So when my heat pump needed replacement, I went to them for a new system. I love my new Carrier heat pump system. Their service is excellent. The installation was done in a clean and efficient manner and I am delighted with all the people at Pacific Air, Roseburg.”
–Lorie H.

 

“I wish every company I dealt with was as good an experience as I had with Pacific Air. Top quality product, friendly staff, fast efficient guys who came and installed my furnace. I would highly recommend them.”
–M.Richards – Coos Bay

 

“Every time I deal with one of your people I am nothing but pleased! You folks are great and this visit was no different. I was very happy!”
–W. and Y. Taylor – Roseburg

 

“Very satisfied! All the Techs did amazing. They found what was wrong. Even the office people did fantastic. You all are amazing! I will continue to use you guys time after time!”
–R. and W. Jarvis

 

“I am very pleased with [the] professional job done and friendly, informative service. Thank you.”
–G. Brown – Coos Bay

 

“Awesome customer service!Everyone is courteous, professional and thorough! I will highly recommend you!”
–A. Houle – Coos Bay

 

“Best company to provide service we’ve ever had.”
–T. and J. Randall – Roseburg

 

“I love the system!”
–R. Hansen – Coquille

 

“They [Install] were a bunch of good guys. They were great.”
–P. Fors – Powers

 

“I am very pleased with the experience I had with Pacific Air, not only with this purchase but also the repair service throughout the past several years.”
–L. Hemm – Elkton

 

“Thank you for your time and effort.”
M. Camilo – Roseburg

 

“Excellent service. Thanks!!:)”
–W. and N. Jessen – Roseburg

 

“Gabriel from Coquille Pacific Air Comfort was very thorough inspecting our heat pump, and diagnosing a small issue we were having. He was very speedy in his maintenance and replacement of a couple parts.”
–R. Irvine – Coast

 

“Brett and Mike and Amber from Coquille just completed a heat pump installation at my home. They were very professional, courteous and awesome people….Thank you for your time.”
–A. Houle – Coquille

 

“You guys worked well around my schedule and it was appreciated! Everyone that I interacted with was very pleasant and efficient. Thank you very much!”
–W. Johnson – Sutherlin

 

“Work crew was prompt and conscientious.”
— D. and N. Fehringer – Roseburg

 

“Very pleasant men who did the work – from the beginning of the process with the checkup on the ducts to the repair completion.”
–K. King – Sutherlin

 

“They did a wonderful job, thorough in answering questions, they were polite and friendly. They first tried to troubleshoot the old air conditioning unit, they were very good in explaining about the work, and they helped us realize that investing in our old air conditioning will not be cost effective…. They cleaned up after the service was complete and they just did and excellent job.”

–N. Fehringer – Roseburg

 

“We just wanted to take a moment to recognize Pacific Air and to extend a word of appreciation for your hard work, dedication and devotion to our common goal on the McKenzie @ Crescent Village project. Many trades continue to struggle with manpower on this project but Pacific Air has constantly been ahead of the game which is a real breath of fresh air. Your team has been instrumental in conflict resolution. Your lead on the project has been excellent in communicating issues or potential issues with us and is a real team player. Pacific Air takes safety seriously and complies with the program….another breath of fresh air. We are grateful to have you on our team and we look forward to partnering with you on future projects as well. Kudos to Pacific Air! Keep up the good work!”

–R. Patterson – Gerding Builders

 

“Thank you for such prompt and professional service.”
–T. Jensen – Coos Bay

 

“This is a great team. They arrived on time and kept me updated. When I am ready to add central air…you will have my [business]. Thank you.”
–J. Bartkus – Myrtle Creek

 

“Thanks so much for the excellent customer service!”

–T. and L. Gladding – Roseburg

 

“Thank you! Very professional and did a great job!”
–C. Johnson – Myrtle Point

 

“Have had a home heat pump and furnace installed and maintained by PAC for years. Naturally we used them for our apartment ductless heat pump. Very pleased with them and the electrical contractor they partner with. Definitely recommend!”
–J. Bowden – Springfield

 

“Provided good service as expected and adjusted schedules as needed. Thank you.”
–Azalea Mountain Store

 

“Our renters love the new system. They said they were very impressed with how professional everyone was including the electrician.”
–C. Johnson – Roseburg

 

“How efficient and friendly everyone was. Their knowledge and workmanship was amazing, Amber was great, Brandon was great, Craig the electrician…(amazing people).”

–L. and P. Davidson – Coquille

 

“Great Service! Would recommend you to anyone.”
–R. and S. Douglas – Roseburg

 

“We are very pleased with the installers, the sales person and the upgrade in the quality of the three Carrier units that replaced our previous three units.”
–P. and B. Rollins – Coquille

 

“Super friendly! Will definitely use your company in the future.”
–Guardian Property Services Rental – Roseburg

 

“Brandon was our guy and he was amazing – thank you for everything!”
–Myrtle Point A&W

 

“We are very happy with the excellent work from Pac Air.”
–K. and N. Ford – Coquille

 

“I have recently purchased a fixer upper home in the Roseburg area and Pacific Air has done all the work to the heat/air. Brad is probably the most knowledgeable heat/air guy I’ve ever met. He takes his time explaining what need to be done. He is polite and professional even when I’m cranky about fixing more stuff than I anticipated.”
–G. McAndrew

 

“We are very happy – couldn’t have asked for any better. Thank you so much. Perfect.”
–F. Balcomb – North Bend

 

“You guys are amazing!”

–M. Halsey – Albany

 

“Amber and the guys were great. Amber gave us information and explained everything so we did not have any worries.”

–S. and A. Krupinski – Coquille

 

“Great service.”
–T. and L. Johannes – Roseburg

 

“Everyone was friendly and answered all our questions with a smile! All were fun to do business with.”
–P. Anderson – Coquille

 

“The two guys were excellent, hard working, work done was above expectations – thank you.”
–G. and P. Lawrence – Port Orford

 

“This company takes care of my home and my rental properties and I honestly couldn’t be happier. Great communication, nice people, and reasonably priced.”
— Alamo

 

“I would highly recommend this company to anyone. I first heard of them on the local radio and called them to come service my new heat pump (could not get the company that installed it to answer my calls). They came right out and took care of it. Recently I noticed insulation coming through the registers and called Pacific Air Comfort and they sent someone out to do an under house inspection and what a mess it was. We decided to replace all the ducting with metal ducting. Two guys from the Coquille office spent 3 days doing the work. They were nice, courteous and very hard working. We are very happy with this company.”

— P. Lawrence – Port Orford

 

“Everyone I had contact with at the Coquille Pacific Air Comfort was wonderful to work with!”
–G. Christensen – Myrtle Point

 

“Brad I can’t thank you enough for all your help. A very special thank you for all of you, Brad, Don, Jon, Daryl and all the girls in the office. I certainly appreciate it and all of you. Pacific Air Comfort is the best. It is so nice to see a company now a days that is honest and good workers.”
–E. Mohr – Roseburg

 

“Amber was very informative and helpful. Answered all questions and concerns. Worked very hard! The installers were informative, knowledgeable, polite, hard working, clean and I highly recommend them for workmanship, professionalism and politeness. Excellent overall experience!”
–D. Fulk – Coquille

 

“On a scale of 1 – 10, Don is 20. On a scale of 1 – 10 for Jon and Allen, 19. Thank you very much for your service.”

–B. and S. Van Riper – Sutherlin

 

“The crew was very professional and friendly and efficient. Amber was great with providing excellent customer service. We will recommend your company to anyone who is thinking about converting to gas heat. Thank you!”
–J. Mathis – Coquille

 

Regarding one of our Technicians, “…very pleasurable, considerate, and a pleasure to have in my home”…”so thankful that he was able to teach me about how to use the equipment and understand different things about it.”
–V. Brown – Canyonville

 

“You have a wonderful employee in Sinh. He was thorough and a pleasure to work with. We would work with you again purely based on his customer service and expertise.”
–M. Gimbeo – Roseburg

 

“I have been very pleased with the customer service we have received with the Coquille office of Pacific Air Comfort. Gabriel was very thorough and kept us informed multiple times with the progress of the job. I’ve always appreciated knowing how things are progressing and any problems that might arise before we would get hit with a bill for service. He did a great job and we appreciate him very much.”
–B. Hart – Coos Bay

 

“New house. I couldn’t ask for anything better. Fair price, great equipment and service!”
–M. Allen – Yoncalla

 

“I had a fire in my furnace last week and needed a replacement source of heat. I contacted Pacific Air Comfort Inc. and Amber came to see what would work best for me and I chose a heat pump, which Brett and Spencer installed in a timely manner and didn’t hesitate to answer all of my questions. They were professional and kind. Merry Christmas!”

 

“Amber the spokesperson helped me decide on the best unit to replace my burned furnace and I couldn’t have picked a better heat pump.”
–T. Campbell – Powers

 

“We were extremely happy/satisfied with the entire process (from diagnosis on an old furnace through the installation of a new heat pump system). Kudos to Brad, Jake, Jon, Michael, Allen and Jennifer.”
–M. and S. Stansbury – Roseburg

 

“Overall very satisfied.”
–P. and M. Larkin – Roseburg

 

“Amber, Brandon, Brett and Spencer were friendly and professional. I would recommend them.”
–B. Sejlund – Port Orford

 

“Both gentlemen (Jake and Jon) were both efficient, professional and prompt. Answered all questions for us and were great to work with.”
–T. Randall – Roseburg

 

“Turned on our heating system this fall and nothing happened!! Called Pacific Air Comfort (PAC) based on a close friend’s recommendation and really glad we took their advice. We were completely satisfied (actually happy) with the entire process from estimate to install to follow-ups. Kudos to PAC and all the people we met during this install…Thank you!

Details: PAC sent Brad out to see if he could get it running again. Unfortunately, the +35 year old system was beyond salvage or repair. Brad was very professional and completely explained all our options. After talking to him we decided to have an estimator come out to give us some estimates ASAP. Brad called and made us an appointment with Jake for the next day. Jake arrived early four our appointment and spent a lot of time inspecting the old system, duct work, the current electrical system as well as asking us about our heating/ cooling preferences. He said he would prepare three options for us to consider and would get them to us the next day…which he did.

After deciding on a system, we were scheduled for an install for the next week. Jennifer in the office was very helpful when we had a “hiccup” with a Douglas County permit issue prior to the install and gave me some excellent advice to help me solve the County’s minor paperwork problem. Installers Jon, Michael, & Allen worked very hard in our limited access, cramped attic to install most of the equipment. The completed install took 2 days but they made sure we had heat before they left the first day. I didn’t expect them to do any clean-up after the first day since they would be back…but I was wrong. They not only cleaned everything up, but they made sure we understood what they needed to complete on their next visit.

Our house had several “obstacles” in the attic that had to be overcome. Jon would inform me of what needed to be done & what the problem was, then would proceed to figure out a solution and get it done. I was very happy that he made sure I knew what was going on and impressed with his “I’ll figure it out/ can do” attitude. After the install was completed, both Jon and Michael spent a lot of time with us making sure we understood the system from the thermostat setup through the filter changing.

Jake came out a few days after the install, inspected the work, made sure we were indeed happy with the new system and explained the value of a maintenance program in the next years. He also answered several new questions we had and let us know that we could call him anything if we needed help.

Thanks again to Brad, Jake, Michael, Allen, and Jennifer. If anyone asks us for a heating/ cooling company recommendation, it will be PAC!”
–M. Stansbury – Roseburg

 

“I am well satisfied with the work and the people involved.”
–B. Tingle – Roseburg

 

“I would personally recommend this company to any of my friends needing to upgrade their heating/cooling systems. From the sales staff to the installers, they are prompt, courteous, knowledgeable, and informative. They showed up when they said they would, when they left, it was like they were never here; with the exception of a great heating system fully installed. They wouldn’t leave until they were confident that I understood my new system. Great Job!”
–J. Chudy – Idleyld

“Lead person for installation was very helpful and his helper was really engrossed.”
–V. Schulz – Bandon

“I consider Don Keeton to be a consummate professional. Masterly knowledge of Pacific Air’s products and services. He is easy to deal with and his word is his bond. My Installer Jon was outstanding. He also is a master of his craft. Jon was very patient in explaining to me the technical aspect of the service he performed. Both Don and Jon are assets to your company. And let’s not forget Allen! He done good too! :)”
–D. Maddox – Winchester

“We are very happy! Excellent service.”
–R. and E. Buehler – Myrtle Creek

“System works as Dave Boom promised. Incredibly quiet with very low air flow rather than a burst of air when the system is running.”
— D. and C. Soules – Coos Bay

“It was great to meet and work with Brandon and Brett. They work together very well and the install went very smooth. They are both very respectful and Brandon is a good communicator, listens and provides knowledgeable feedback when working out situations.”
— W. Arvin – Sixes

“Very few problems that were handled well. The crew worked hard, got along well and were even fun to be around.”
— G. and J. Smith – Coos Bay

“Very impressed with everyone on your staff.”
— D. Shelton – Myrtle Point

“All the men who showed up for work were pleasant, explanatory, efficient, knowledgeable. Thank you Pacific Air Comfort.”
— B. Flood – Port Orford

“Please convey my greatest appreciation to Gabriel, the technician from the Coquille office who came to my home in Bandon and completed a check on my old electric furnace. He went through everything and found only a small part that he recommended be replaced, however making it clear to me it was not absolutely necessary at this time. He also installed and “trained” me on a new thermostat. Such patience was wonderful! And finally, he took time on his own to go over a Lopi gas log stove that was in this home when I purchased it and I had no idea how to use it. He showed me how easy it was to use and I am forever grateful for his help there. What a super example of excellence in his field!!! Thank you so much for sending him out on this service call. I will stay with Pacific Air Comfort FOREVER!”
— R. Schrunner – Bandon

“Brandon is an excellent tech and service provider. Quality work and very professional. Dave also performs very well as sales because of his intimate knowledge of the plan he is selling. Thanks.”
— I. Ciccarelli

“We couldn’t be happier with Pacific Air. Our installers Spencer and Leo did a fantastic job. The whole experience was easy peesy and I can’t wait to feel the warmth of our new heat pump this winter!”
— T. Train – Coast

“An absolutely positive experience in every way – good company; great service.”
— D. Johnson – Lakeside

Our Coquille office staff received this email one morning – “Please pass this up the ladder. In case you didn’t know, every problem on a tug boat is an emergency. To have the Pacific Eagle’s heating and cooling system diagnosed, repaired, and reprogrammed in a little under 2 hours was a lifesaver. The boat will leave port tonight as scheduled and headed for Canada. It could get a little chilly up there and I’m sure the crew thanks you too. We at Billeter Marine are extremely pleased with the service we received today. From the initial call to Tabitha, to the report from your tech Gabriel, the job was handled in a very efficient and professional manner. The next time we have problems we will be giving Pacific Air a call. Thank you, J. Brown”
— Billeter Marine – Coos Bay

“I was very pleased with the work ethic of the men who came out here.”
— P. Eckley – Eugene

“Gabriel was phenomenal! He was so wonderful; you guys should definitely keep him around. I really like him.”
— K. Frances – Coquille

“Dan at PAC was very professional and thorough. Went through the entire system and made sure we were happy. Thank you D. and D. Brewer.”
— D. Brewer – Roseburg

“I must say that I couldn’t be more pleased or impressed with installers Brandon and Brett. They represented PAC very well with their professionalism, courtesy and respect.”
— D. Johnson – Coast

“Exceeded my expectations at every step of the process. Highly recommending you to all I know. Thank you so much!!!”
— L. Paris – North Bend

“Had a wonderful experience with Pacific Air. I had talked to a local business in Bandon and never got more than a brief callback that went nowhere. Found Pacific Air on a Google search and I was promptly set up with a appointment for consultation. David was able to come out at a time that worked for me and listened to what I was looking for. He made the recommendation for a ductless heat pump to provide both air conditioning and heating with an efficient unit. I was also able to set up the install promptly. The installers Spencer and Travis arrived on time and got right to work. They used drop clothes to keep the carpets protected and completely cleaned everything. They were friendly and answered all my questions. Their quality of work is great. I couldn’t be happier with the customer service and quality of the product. My entire house is finally at a temperature I can tolerate. I would definitely recommend this company to anyone. Great job!! Also, Tabitha at the Coquille office is amazing. She answered all my questions (twice because I forgot what she told me the first time). She made sure everything was scheduled and the units arrived on time.”
— J. Anthony – Bandon

Called to let us know our Service Tech was “Wonderful”, that she “as always was so pleased” and that she “loves her new thermostat” and we deserve the awards we win as we have the “best service ever!”
— R. Olson

“Very good awesome Tech, can’t say enough!!”
— D. Dawson – Sutherlin

“Spencer and Travis did a great job! Friendly and efficient. It was like having two friends over that also happen to be good at what they do.”
— J. Anthony – Bandon

“Very well like always!! Brad is an excellent Technician. He is trustworthy and has a lot of knowledge and we appreciate that. The service coordinator Lindsie always does an excellent job by making sure that she gets a tech to fix the problem asap. Kip in the office is also amazing and helped us out on this appointment as well, reaching out to Lindsie. Overall very happy with this company and the service they give us. We would highly recommend them!! Thank you Pacific Air Comfort!!”
— N. Krebs – Roseburg

“Great crew all around! Don, Jon and Allen efficient and highly knowledgeable. Very courteous and a pleasure to work with. Work performed was truly exceptional! Thank you very much!”
— D. Maddox – Winchester

“I was very impressed with the Installers, Spencer and Travis – They were polite, professional and installed the units then explained how they operated – very pleased with Pacific Air Comfort – Amber was outstanding as a Sales rep.”
— R. Pessa – Coos Bay

“Jon installed our ductless unit and he did a wonderful job. He was very good about cleaning up after himself and very informative. He also measured everything out using a level to make sure all of my units were where they should be on each wall. He takes pride in his job.”
— P. and S. Dancer – Camas Valley

“The two Installers know their stuff, good guys.”
— H. and T. Wilson – Sutherlin

“Brandon and Amber are awesome and amazing!”
— M. and M. Frost – Coquille

“Everything was done in an excellent and timely fashion. Very happy with the way the system looks and performs.”
— M. and J. Matsunaga – Coos Bay

“I went with Pacific Air Comfort because they had recently installed the heating unit in my newly built home. They were professional, punctual and efficient. They spent the time to give me a tutorial on operation of the new unit. They were careful about protecting my carpet and flooring with shoe covers. The unit is working fine. All in all a positive experience.”
— D. Federico – Eugene

“Gabriel was awesome. He was such a blessing. Very professional.”
— M. Knight

“I love it and the people did a good job.”
— D. Linnehan – Coos Bay

“Everyone was amazing and I love my new heating and vac systems.”
— L. Stern – Coos Bay

“Great customer service!”
— R. Howell – Coquille

“First let me say I don’t write reviews…this being my very first! Had my heat pump go out and had a gentleman by the name of Brad come out and take care of business, very impressed with his professionalism. Couple of weeks later had another issue and heat pump quit just before a heat wave, spoke with Belinda at the office and she was amazing and performed magic and was able to get a tech out very quickly despite being short on technicians!! This morning had a tech by the name of Gabriel come out and diagnose and fix the unit very quickly and reasonably!!! You have earned my respect and my business as well as my recommendation to all my friends and family!! Thank you all for providing great customer service!!!”
— E. Olson – Roseburg

“A.S. was great and so were the Installers.”
— D. Bossley – North Bend

“Spencer did a very good job with a hard transition for the ducting. It turned out looking very nice.”
— M. Smith – Coquille

“Thorough, polite and kind, definition of professionalism.”
— P. Wagner – Eugene

“Great installation of our heat pump, heater and duct work. Just had our first year service with everything running perfectly.”
— D. Bridgham – North Bend

“After having several quotes from HVAC dealers, Pacific Air Comfort had a reasonable quote and wanted the job, unlike the other local dealers. Part of the house is old and part is an addition and it needed custom ducting. Pacific Air did a great custom professional job. Everything works great and I would recommend them to anyone.”
— M. Smith – Coast

“What a superb set of hard workers! They were polite, informative and really went all the way to make sure everything was to my satisfaction. I would use them again in a minute.”
— V. Milby – Coquille

“It was as if we had been friends. A lot of good laughs!”
— W. Pinkley – Coquille

“I have always been impressed by the Technicians efficiency and thoroughness in their maintenance performance.”
— D. Roberts – Glendale

“I’ve been a customer for 20 years. They…installed my heating and air conditioning system and do annual maintenance. They are there when you need them.”
— N. Gershon – Roseburg

“Very professional. Placed exactly where I wanted it to be. Looks and works great. Thank you.”
— D. Gorman – North Bend

“We really appreciated Megan Fisher’s help with getting us set up and her attention to details after the installation.”
— R. and S. Scheidl

“Very polite, hard working, high quality professional work, very informative and super cleanup!”
— C. Chandler – Roseburg

“Amber (Sales) was a fantastic help in this installation. She is knowledgeable in the systems and what to use. She is very professional in her work, was a pure joy to work with her.”
— R. and A. Gehrke – Reedsport

“We (both my Mom and I) were very impressed from start to finish; with Don as our primary contact, as well as the two congenial and super-efficient young gentlemen who performed the work. I’ve been especially touched by Don’s show of concern for my Mom’s well-being, the way he’s been so consistently on-top-of-it, so understanding and kind. Whomever owns this company has excellent and discerning taste (odd turn of phrase) in employees; talented at hiring high-quality talented people. The two fellows sent here to work were 100% professional, yet fun. We’re kinda eccentric – they rolled with it, just fine.”
— L. Mintz – Riddle

“Very pleased! Installers very courteous and professional.”
— H. and J. Henderson – Roseburg

“Excellent experience – Thank you.”
— R. Pullen – Bandon

“Pacific Air has maintained our heating and cooling unit for at least 20 years and we have had great experiences with them. Brad has been doing most of the work and he is always on time, efficient and friendly. Always willing to answer questions. I would recommend Pacific Air for all your heating and cooling needs.”
— R. Shockey – Roseburg

“We had such a wonderful experience with all the folks at Pacific Air. The bid was fair, the timing was workable and the service was without a doubt first class. We had to put in a whole new gas heating system where there had never been any gas before. But because of a loophole we got natural gas ran to our house at a very reasonable price. And Amber from Pacific Air handled most all of the details to get that job done. And Brandon and Spencer knocked that job out in I believe record time. These people without a doubt will be the ones I call if I have any heating and cooling issues in the future.”
— R. Schmidt – Bandon

“Megan Fisher (Sales) is a wonderful person. Friendly, knowledgeable and easy to talk to. Made me feel comfortable and a real asset to your company. The men as well – it was a long day but they kept on working and did a good job.”
— D. Young – Eugene

2019/11/20